SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of opuline.co (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of opuline.co.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have been looking all over for the perfect insect brooch and this one caught my eye. It's beautiful! Nice costume jewelry piece. Well made so far, I think it is a nice size not too small or big.Coloring and jewels on the piece are nicely placed. I will seal them before wearing to make sure I don't lose any pieces.
my relatives are so comfy with this brooch! This is the most unbelievable thing ever! me and my friend would recommend this purchase. It was sent out so fast, the prognosed delivery was slightly over) a week later and it came sooner than in eight days after ordering it! really satisfied with the gain and with the customer service. And this bargain, outstripped our expectations for thepayment.
Very nice! It looked a bit large in the pictures where someone is holding it, but it's not at all huge, which I was afraid it might be. The gal I bought it for is on the conservative side, so I was very pleased with the size. Not huge, not tiny, either - just right! Can't speak to how long the stones will stay in place, etc., but it was just what I was hoping for as far as size, color, and overall look. Doesn't look cheesy - very pretty, and has a definite "vintage-y" feel. Very happy!
Prettiest pin ever!!! And I have a collection of pendant/pins from various sources at all price points. The color on this little one is vibrant without being gaudy. I tried it on a medium weight dress (ponte knit) a light-weight wool jacket, and a winter coat, it held up perfect without any sagging. It's really pretty!
Worth it. I was hesitant to buy it just based on the customers photos that are up. But I went ahead and purchased it. It is smaller than I thought it would be. In person it is so shiny like diamonds the photos just don’t do it justice. Very sturdy and I like this brooch more than the other ones.
This pin was more then I expected! It is just beautiful! Could not be cuter. The clasp (as all c-clasps) is a little loose so I took the precaution of a dab of eyelash glue to help prevent an easy mishap. Enjoy!
Beatiful! It's far worth the money spent. A great size and i can't wait to put it on my blazer! It came in a pretty box, very well protected. I used for a black widow costume. Everybody made nice coments about this piece. This is so beatifull it can be use for any ocassion. I am really impressed!
Great quality - regularly get compliments on it. Love to wear it with navy and white outfits. It’s large, but not ridiculously so. Size was perfect as described. My 14yro son wore it for Prom and everyone loved it. I think this brooch it’s perfect for unisex.
Nice accessories for sweater, jumper, scarf. Looks nice and cute! So satisfied :)
Bloody adorable! A must need in your jewelry collection. Well made and good aesthetic.
it was a bit difficult to find a on such a low price. but thanks to the store owner now i'm happier than ever
It’s very pretty but too big for my taste I didn’t pay attention to description 😐
I guess the seller has kindly set the cheapest price for brooch. And the quality is more than great!
Big and Beautiful. The perfect accessory for my themed Halloween costume.
love pins and this one looks so great on my coat! Lots of compliments too. I am a very happy customer!
When such a cheap is available online, it's logical to buy it instantly. That's what I did :-)
Pretty!! Much larger than I imagined, but an interesting piece.
A very beautiful piece of costume jewelry, I've worn it twice now, and I've received lots of compliments. The brooch was nicely packaged, and they even included extra rhinestones in case of any loss while wearing the item. I'm very pleased with my purchase!
I Love this brooch. It is the perfect accessory and looks lovely on my coats and sweaters.
I love this pin. I bought three. Love the big size .
HUGE HUGE brooch! This is really nice, great detail and outstanding price. If you collect, you'll want this one!
discount is a good offer available in this webstore
All eyes on me. I receive so many comments all good.
Such a beautiful piece. Rhinestones are so sparkly and nice. Will probably buy another one. Shipping was pretty fast. High quality piece.
just got this brooch. really satisfied with the purchase
Great quality, I just wish it was a bit larger.
Worth it! It’s small but ridiculously shiny like diamonds in person. Pictures or video clips don’t do it justice. I already have three.
This was for a sweater/jacket that my best friend wears. She really likes it and it stands out. She gets lots of compliments. Nice design and I didn't get stung on the price.
Cute but big
Well made brooch, fits & works perfectly
Everything is alright. Thank you