SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of opuline.co (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of opuline.co.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this braided rope leash! The rope feels soft and with its thickness, it is very easy to hold. It also seems more flexible/stretchy than typical nylon or leather leashes, which I like. It seems very durable unless your dog starts chewing it. My puppy was attracted to the rope. The colors are very nice too.
The quality and colors of this leash cannot be beat. I get compliments often when walking Jellybean. The durability and coloring has held up remarkably over the months of multiple daily uses. Just plain love it. I'd buy it again in a heartbeat🐾😊❤️
Love this leash!! I have a Siberian Husky and I love using this for training, it’s sturdy and as much as it’s touched the ground it hasn’t even dirtied up 10/10 recommend
Colors are beautiful in person and the clasp feels sturdy. The quality is great for the price. It is easy to hold and doesn’t hurt my fingers if my dog pulls a little. Love it!
This thing doesn’t have enough reviews- it’s so beautiful, and it does the job. I have a pretty big and strong dog, and it works well with her
Very soft in my hands, doesn’t hurt like those nylon ones do! Easy to hold and so far is holding up pretty good! Love the style! I get compliments on it often
I thought this was a horse leadrope but it’s definitely for dogs lol luckily I have a dog and it’s super nice! They should make ones for horses lol
Super good quality, color, and durability. Also - it's so cute & I get tons of compliments when I am walking my pup!
Bought this for my 48lb dog because he can pull sometimes. We use the same type as lead ropes for our horses because cotton is easier on your hands.
It’s perfect. Super cute, very comfy for me and my pup + it’s very stylish. 100% recommended
It's really attractive. Love the tie dye like color effect. I'll probably use it for my smaller dogs though. My larger dog was super hyper and latched onto it like it was a rope toy. He usually doesn't use his leash as a toy but I think it reminded him of one. It surprisingly survived though and looked unharmed.
Highly recommend it. So glad I didn't pay triple this for the same leash on a boutique website, exact same thing!
Very trendy, affordable and durable leash. Comparable products can cost up to $80, so happy I found this before wasting a ton of money.
I’ve had it for 2 months now, I love the color, my dog pulls really hard and it’s strong enough.
Adorable leash!!! Great buy, have not seen anything like it in stores
Nice braided look with vibrant colors.
This is a very pretty and well-made leash. I like the softness of the rope (and it's not too heavy). Only wish it was about 1' longer!
Very soft and beautiful leashes.
It’s beautiful and seems durable
Very nicely made and very trendy
A nice leash, a bit short though
Works as intended and looks good too!
The leash looks great and has a nice weight to it.
beautiful looking leash, no problems whatsoever
Love it
Super stylish + durable. My favourite leash !
Love this leash, came to me in perfect condition and just as described.
Love the color
Got this one after liking the first one so much! Recommended and it came on time.